Frequently Asked Questions

Everything you need to know about shopping with RODEO-JAPAN Pine-Avenue

Do you offer international shipping?

Yes, we ship worldwide via EMS and DHL. Shipping costs and delivery times vary by destination, but most international orders arrive within 5-10 business days.

Are the products authentic Japanese brands?

Absolutely. We specialize in authentic Japanese heritage and casual wear, sourcing directly from renowned brands like Toyo Enterprise, Iron Heart, and Momotaro Jeans.

How do I ensure I choose the correct size?

Since Japanese sizing can differ from Western standards, we provide detailed manual measurements for every garment in the product description. We recommend comparing these to a similar item you already own.

What is your return policy?

We accept returns within 14 days of delivery, provided the items are in their original, unworn condition with all tags attached. Please note that customers are responsible for return shipping costs.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.

Will I have to pay customs duties or taxes?

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility and are determined by your country's customs office.